-- usability – do we make them an offer?

I didn’t realise it – but Last.FM are based in the UK. yeah.

I love the concept – but get really stressed with the way it works. There seems to be so much good stuff inside – but how do I use it? I wanted to listen to a user’s radio station in my desktop player and couldn’t work out how to do it. I payed for 3 months of service to see if that improved matters. One of the fab bits about Last.FM is the wikpediaesque library of info about the artists accessed on the site, through the player. I’ve learned alot about my favourite bands recently and discovered some new stuff. Which is what it’s all about.

The main rival to Last.FM is Pandora (apparently only for users in USA, cough, cough) and it’s streets ahead when it comes down to the user experience. Pandora is simple, robust and leaves me with a smile everytime I use it.

Maybe the guys and girls at Last.FM are too close to their baby to understand how joe public use it. Maybe they are all OSX users that haven’t noticed there’s no pause button on the XP player? or tried to listed to a user’s station?

Tom loves Last.FM and has done some clever stuff with the API – but that doesn’t fix my very basic desires:

– build my very own radio station, just how I want it

– explore more music through other people

I’d love to work on the IA and Customer Journeys within Last.FM. I think it would be a pretty major gig/project – which then leads to the 64 thousand dollar question – can they afford the work they need to do? cos it’s ambitious, complex, sticky, etc. I think our heads would hurt doing the project. But hey, what a project?

Written by Guy in: Cosmic,,Noise |